Returns & Exchanges
At BBQ Kitchen Pros, we want you to be completely satisfied with your outdoor culinary setup. If your purchase doesn't meet your expectations, you can return most new, unassembled items within 30 days of delivery for a full refund.
Initiate Your Request
Contact our customer support team via email or phone to provide your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Carefully repackage your items in their original, unopened manufacturer packaging, ensuring all manuals, hardware, and accessories are included.
Ship the Item
Affix the provided shipping label and drop the package off at an authorized carrier location; please note that oversized freight returns may require a scheduled pickup.
Receive Your Refund
Once our warehouse inspects the returned equipment for quality assurance, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing